FAQ | Help Center logo
FAQ | Help Center logo

All articles

All articles

Categories

Getting Started with Nuthera®
Getting Started with Nuthera®
5 articles
Meal Plans & Products
Meal Plans & Products
11 articles
Ordering and Payment
Ordering and Payment
5 articles
Subscriptions & Account Management
Subscriptions & Account Management
7 articles
Delivery Information
Delivery Information
10 articles
Consultations with Partner Experts
Consultations with Partner Experts
4 articles
Customer Support & Contact:
Customer Support & Contact:
1 article

Articles

Can I still sign up for a trial meal plan if I missed the cut-off time?

Unfortunately, if you have missed the cut-off time for our trial meal plans, you will not be able to start the following day as our slots will have already been closed. You may choose the next available start date, which will be conveyed to you upon

How can I check the menu and confirm my payment has been received?

You can check our weekly menu online by selecting the type of meal plan, size, and week on our website. To confirm your slot, ensure to settle the payment by the specified deadline and submit your payment confirmation through our online form. We'll e

Can I use the contact number provided for the courier when picking up my order?

Yes, you can use the contact number provided for the courier when picking up your order. This ensures that the courier can reach out to you if needed during the delivery process.

Are there any job vacancies for a Nutritionist-Dietitian at your company?

Yes, we currently have job vacancies for Nutritionist-Dietitian positions. If you are interested in applying for the available positions, please send your resume to our recruitment department at the provided email address. For those who have already

I received spoiled or undercooked food, what should I do?

We're deeply sorry for any bad experience with food quality. If you receive a meal that is spoiled or undercooked, such as a chicken that is still pink, please contact us right away. We take issues of food safety extremely seriously and will address

Do you offer meal plans suitable for individuals with diabetes, heart conditions, or other specific health needs?

Yes, we offer specialized meal plans tailored to various health conditions, including diabetes and heart conditions. Our Diabetic-friendly meal plan is meticulously designed for individuals managing diabetes and hypertension, and we also offer Heart

Do you provide catering services for events?

Yes, our shop provides catering services for various types of events, including corporate events. We can accommodate specific requests such as heavy merienda for a large number of guests. If you wish to arrange catering for an event, please provide d

How do I get information on prices and specific details for different meal plans?

The prices and specific details of our various meal plans can be obtained by reaching out to our customer service or checking on our website. Since we offer a range of plans tailored to individual caloric needs and dietary preferences, we recommend c