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<h2 id="nutrition-first-quality-always-the-nuthera-guarantee">&quot;Nutrition First, Quality Always&quot;&#xA0;| The Nuthera Guarantee</h2><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yn5KxZaGQR/IMG_1717-95ea8262-5649-4058-b2dc-a44334e54cb0.JPG" style="width: 697px;" class="fr-fic fr-dib">Your meals should arrive freshly chilled. If anything is off (temperature, spoilage, undercooked, seal damage): we&#x2019;ll make it right. How to file (within 24 hours of delivery):<ol start="1"><li>Photos of the meal, tamper sticker/label, and packaging</li><li>Time received + time refrigerated</li><li>Order number &amp; specific issue </li></ol><ul><li>We&#x2019;ll confirm within (1) business day and resolve within 2 business days (replacement delivery window or credit/refund processing).</li><li style="font-style: italic;">For food safety escalations, we follow RA 10611 (Food Safety Act) protocols. &#xA0;</li></ul>

Your meals should arrive freshly chilled. If anything is off (temperature, spoilage, undercooked, seal damage): we’ll make it right. How to file (within 24 hours of delivery):. Photos of the meal, tamper sticker/label, and packaging. Time received +

Quality Guarantee

About our Meal Plans

How do I place an order?

What’s the order cut-off?

What payment methods do you accept?

Can I order for more than one person?

Ordering & Subscription

How Many Meals Per Day Can I Choose?

Where can I see the menu?

What kind of meals do you offer?

Nutritional Disclaimer

Can you handle food allergies and modifications?

Where can I upload my customizations?

How can I  add/update or change my customizations?

How are menus provided for Food Intolerance and Custom Meal Plans?

Can I make special dietary requests for my menu?

How can I send my Food Sensitivity Test Results to be considered for my meal plan?

Opening Hours

Where does the food come from?

Are there any incentives or discounts for long-term subscribers?

Cancellation and Change Policy

Orders & Payments

Can I pause my subscription?

Can I cancel or refund my order?

Is there an option for holding or pausing meal plan deliveries?

What should I do if I did not select a start date when ordering?

Is it possible to put a hold on my food delivery for a particular day?

Is it possible to have a meal plan delivery schedule split across several dates?

What happens if I am out of town on my delivery date?

Subscriptions & Account Management

What time do you deliver?

Where do you deliver?

How much are your delivery fees?

Can I change my delivery address?

How does the delivery process work?

Can you accommodate different delivery addresses for meal plans?

How can I ensure my delivery address is understood correctly to avoid confusion?

Can I request no delivery on certain dates or weekends?

How can I confirm my delivery schedule request?

Delivery & Storage

Who are the experts involved in NuLife+?

What will I get from the NuLife+ Initial Consultation (1 Session)?

What will I get from the NuLife+ Online Consultation (3 Session)?

How can I book?

Consultations & Partner Experts

How can I contact Nuthera?

Customer Support & Contact:

Can I still sign up for a trial meal plan if I missed the cut-off time?

How can I check the menu and confirm my payment has been received?

Can I use the contact number provided for the courier when picking up my order?

Are there any job vacancies for a Nutritionist-Dietitian at your company?

I received spoiled or undercooked food, what should I do?

Do you offer meal plans suitable for individuals with diabetes, heart conditions, or other specific health needs?

Do you provide catering services for events?

How do I get information on prices and specific details for different meal plans?

"Nutrition First, Quality Always" | The Nuthera Guarantee

Quality GuaranteeUpdated 11 hours ago

"Nutrition First, Quality Always" | The Nuthera Guarantee