Important Order Information

    •    Starting Date and Meal Options: Ensure the starting date and meal options for your package are correct when placing the order. Changes cannot be made after the order is placed.

    •    Delivery Time Requests: If you need to receive your food at a specific time, contact us before placing your order to discuss available options.

Order and Delivery Details

    •    Minimum Order: A minimum order is a 5-day package with 2 meals per day.

    •    Ingredient and Protein Variability: Ingredients and protein options may change without prior notice. Check our updates frequently for the most current information.

    •    Chilled Meals: All meals are delivered chilled. Reheat for 2-3 minutes or as per your preference.

Changes to Orders

    •    Notification Time: Any changes to your delivery address or order details require at least 48 hours’ notice.

    •    How to Notify: Contact our customer service team through help.nuthera.ph or call our support line to request changes.

Cancellation Policy

    •    Advance Notice: Cancellations must be made at least 48 hours before the start of your delivery schedule.

    •    Refund Eligibility: If the cancellation is made within the required time frame, you may be eligible for a full or partial refund, depending on the circumstances.

    •    Non-Refundable Situations: Cancellations made less than 48 hours before the scheduled delivery will not be eligible for a refund.

Process for Cancellations and Changes

    1.    Contact Customer Service: Reach out to us via live chat at help.nuthera.ph or email us here.

    2.    Provide Details: Clearly state your order number, and the changes or cancellation request.

    3.    Confirmation: Wait for a written email confirmation from our customer service team that your request has been processed.

Special Conditions

    •    Re-delivery Fee: A redelivery fee will be applied if re-delivery is required due to changes made without sufficient notice or incorrect information provided.